Making Your Banking Experience Truly Pleasurable (Part 1)

It’s never enough for consumers like us to find a bank that offers everything we need. We want them to provide us with great customer service for an enjoyable banking experience. However, what you don’t know is you can also help to ensure it yourself that it is a pleasurable one.

Here are some tips on how to do it:

1. Consider automated banking.

Singapore believes in automation. It makes things more efficient and fast. Majority of the banks already have their own website where you can open accounts, such as current accounts, foreign currency current accounts, saving accounts, fixed deposit, foreign currency saving account, and foreign currency fixed deposit. You can also apply for mortgages and credit cards.

2. Avail of VIP banking program.

If you have been a loyal client and you have invested a considerable asset, then it’s time to ask if you can avail of the VIP banking program. When you are part of the elite, you can have your own account manager, investment portfolio facilitator for faster service and authentication process. You can also easily open up new accounts.

3. Determine the various banking services for non-Singaporeans.

Some products and services are intended for permanent residents and citizens only. Get to know which ones are ideal to you, as a non-Singaporean, especially in the areas or mortgage and other types of loans. Avoid mulling over those that are not meant for you.

4. Always ask.

If something bothers you or you’re suspicious of, don’t be afraid to ask questions. Customer support is available 24 hours a day, 7 days a week. You can reach out to them through e-mail, landline phone, and fax. You will realize how you avoid going through a lot of hassle just by asking questions.

5. Know the schedules of banks.

Banks in Singapore are normally open from 9:30 a.m. to 3:00 p.m. Others do extend their times. Majority are open during Saturdays, while there are others who provide services on Sundays.

6. Research.

Before you open an account, get to know and prepare the required documents. Study how banks process accounts too, so you’d know what to expect when you go there.

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